Refund and Returns Policy for Dazzleempirre

Effective Date: January 16, 2025

At Dazzleempirre, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a straightforward refund and returns process to ensure your peace of mind. Please read the policy below for details.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be in original, unused condition with all tags and packaging intact.
  • Return requests must be initiated within 30 days of receiving the order.
  • Custom or personalized items are non-refundable, unless there is a defect or error on our part.

2. How to Initiate a Return

  • Contact us at info@dazzleempirre.com or call (304) 232-3001 to request a return authorization.
  • Provide your order number, a description of the issue, and photos (if applicable).
  • Once approved, we will provide instructions for shipping the item back.

3. Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds will be processed within 5–10 business days after the returned item is received and inspected.
  • Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

  • If you wish to exchange an item, follow the same steps as the return process.
  • Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized orders.
  • Items marked as “Final Sale.”
  • Gift cards.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund at no additional cost.

7. Shipping Costs for Returns

  • Customers are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping method to ensure your return reaches us.

8. Exceptions

We reserve the right to deny returns or refunds if the returned item does not meet the criteria outlined in this policy.

Contact Us

For any questions or assistance with returns or refunds, please reach out to our support team: